StoryBrand Marketing Agency | Strategic Marketing Solutions
MAKE YOUR MESSAGE HUMAN
Enough with the bland, forgettable, soulless AI Content – as a leading StoryBrand marketing agency, we deliver strategic marketing solutions that feel human and actually connect.
✓ GAIN AUTHENTIC ENGAGEMENT
✓ DEEPEN CLIENT CONNECTIONS
✓ MARKETING IN YOUR Unique BRAND VOICE
YOUR MARKETING SHOULDN’T FEEL THIS HARD
Are you stuck trying to make StoryBrand work on your own?
Does your message feel like a puzzle with half the pieces missing?
Are you spending hours on content that no one seems to care about?
Does it seem like no one really gets what your business is about?
Do your competitors look polished while you’re just… trying?
Your brand deserves better. Let’s make your message clear, your marketing human, and your business impossible to ignore.
MAKE YOUR MARKETING FEEL EASY
Let’s take the stress out of marketing and replace it with a plan that actually gets results. Because your brand deserves more than guesswork and generic AI content.
MESSAGES THAT ACTUALLY MAKE SENSE
We’ll turn your big ideas into clear, simple messages that feel as natural as a good cup of coffee and twice as energising.
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CONTENT THAT SOUNDS LIKE YOU, NOT CHAT GPT
Forget the AI fluff. Your marketing will sound like it was written by someone who gets your audience (because it was).
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FREE YOURSELF TO FOCUS ON WHAT MATTERS
With your marketing handled, you’ll finally have time to grow your business – and maybe even sleep better at night.
HI, I'm Vicky Sidler
And YOUR STORY DESERVES TO BE HEARD
I know how it feels to stare at your marketing and think, “Why isn’t this working?” All in all, your business isn’t just another brick in the wall – it’s something special. Your story matters, and I’m here to help you share it in a way that feels real, connects with people, and gets results.
As a certified StoryBrand Guide, I specialise in turning complicated ideas into clear, compelling messages that actually connect.
My background as a journalist means I’ve spent decades telling stories that matter and crafting content people want to read.
I’ve developed a proven system to help businesses like yours cut through all the AI trash that's out there and build genuine connections with their audience.
Your story isn’t just important – it’s the reason people will choose your business. Let’s make sure it’s heard loud and clear by the people who need it most.
MARKETING TO CHANGE THE GAME
Whether it’s standing out on Google, nailing your StoryBrand message, or mastering your social media, we make your marketing clear, simple, and human.
STORYBRAND MARKETING
Because clarity wins every time. As a StoryBrand Marketing Agency, we’ll simplify your message so it speaks to your audience and builds trust.
Free StoryBrand BrandScript:
Start with a clear, compelling foundation.
Website Wireframes:
Make your site a magnet for action, not confusion.
Sales Funnels:
Create a journey your customers will love (and follow).
Email Campaigns:
Send emails people actually look forward to reading.
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STRATEGY-FIRST APPROACH
Let’s skip the one-size-fits-all nonsense. We’ll map out strategic marketing solutions that works for your business and audience.
Marketing Hourglass Strategy Session:
We’ll analyze your current efforts and uncover new opportunities to turn prospects into loyal customers.
Total Online Presence Audit:
See what’s working, what’s not, and how to fix it.
Full Strategy-First Engagement:
A deep dive to create your custom roadmap.
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STAND OUT ON GOOGLE
Because what’s the point of great marketing if no one can find you?
SEO: Move up the search rankings with content that humans (and Google) love.
Google Ads: Get in front of the right people at the right time.
Social Media Advertising: Turn mindless scrolling into meaningful growth.
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SOCIAL MEDIA MADE EASY
Your audience is already online – let’s make them care about what you’re posting.
Social Media Marketing:
Say goodbye to bland posts and hello to real connections.
Proven Trust-Building System:
From video interviews to blogs, we’ll turn your expertise into content people actually want to share.
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DIY STORYBRAND MARKETING
Want to handle your marketing yourself? We’ll show you how. With tools, templates, and coaching, you’ll feel like a pro in no time.
Everything you need to implement StoryBrand and make it your secret weapon.
Weekly Coaching Sessions: Get live guidance from a StoryBrand Certified Guide to help you stay on track and see real results. Free for course memebers.
MAKE YOUR STORY STAND OUT
Your story deserves to be heard, and we’re here to make that happen. With just three simple steps, you’ll have a clear, compelling message that connects with your audience and grows your business.
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BOOK A FREE CALL WITH US
Schedule a free consultation so we can learn about your business, your goals, and how you’re looking to use StoryBrand.
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GET YOUR FREE BRANDSCRIPT
We’ll work together to create a StoryBrand BrandScript that makes your message clear and engaging.
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CONNECT WITH YOUR AUDIENCE
Use your new BrandScript to tell your story in a way that attracts the right customers and builds trust.
COFFEE’S ON US (OK, NOT REALLY)
But we’re serious about helping you connect with your audience. Let’s grab a coffee (on Zoom) and chat about your marketing goals.
Wondering how to simplify your message? Let’s talk.
Ready to stand out in an AI-saturated world? We’ve got ideas.
Just need clarity? We’ll help you see the big picture.
This isn’t a sales call – just a friendly, low-pressure chat. At the very least, you’ll walk away with some cool ideas you can try on your own.
SCHEDULE YOUR COFFEE CHAT WITH US TODAY
YOUR STORY IS TOO GOOD TO GET LOST
It’s easy to feel like your message is getting drowned out in a world of hashtags and AI-generated everything. Maybe focusing on authentic, human-written content feels overwhelming, or you’re worried your story isn’t interesting enough to stand out.
At Strategic Marketing Tribe, we get it – and we also know the magic of a real story told by real people.
Here’s how we help:
We show you how authentic content creates real connections, building trust and loyalty far better than anything a bot could churn out.
We simplify the process of uncovering and telling your story, so it’s easy, effective, and even enjoyable.
We prove that your brand’s story is unique – and when it’s told the right way, it’s impossible for the right audience to ignore.
We’ve seen what happens when brands embrace their authenticity, and we’d love to help you do the same. Together, we’ll create a marketing strategy that feels true to who you are, resonates with your audience, and leads to meaningful success.
YOUR QUESTIONS, ANSWERED
We know marketing can feel overwhelming, and you probably have questions. That’s why we’ve put together answers to the things people ask us most.
What makes Strategic Marketing Tribe different from other StoryBrand marketing agencies?
We’re the StoryBrand marketing agency that skips the boring "corporate speak." We blend the power of StoryBrand with strategic marketing solutions to craft content that feels human, genuine, and impossible to ignore.
How can your strategic marketing solutions benefit my business?
Our strategic marketing solutions simplify your message, clarify your brand story, and help you connect with your ideal customers. It’s marketing that makes sense and gets results – no jargon, no gimmicks, just growth.
What is StoryBrand, and why does it matter?
Think of StoryBrand as a cheat sheet for marketing clarity. It helps you explain what you do in a way that makes people stop, listen, and say, “Oh, I get it.” We use it to create marketing that feels human and that your audience will actually enjoy reading.
Do I need to be familiar with StoryBrand to work with you?
Not at all! Whether you’re a StoryBrand superfan (like us!) or have no idea what it is, we’ll walk you through everything. We’re here to make the process simple, clear, and (dare we say) fun.
Why should I invest in human-written content?
Because people can tell the difference (and they're getting a bit tired of reading AI-generated content – aren't you?). Human-written content has personality, authenticity, and heart – all the things that AI just can’t fake. It’s that authenticity that makes your audience want to stick around.
STORY, MEET STRATEGY
Let’s make marketing feel less robotic and more real. Find resources that bring your message – and your business – to life.
Klarna Reverses AI Customer Support After Backlash—Why Human Help Is Back in 2025
By Vicky Sidler | Published 24 May 2025 at 12:00 GMT
If you’ve ever shouted “just let me speak to a human!” at a chatbot, you’ll love this update.
Swedish fintech giant Klarna, famous for its buy-now, pay-later service, is doing a complete U-turn on its AI customer service strategy. After replacing 700 human agents with chatbots last year, Klarna’s customer satisfaction dropped by 22%, according to a recent Forbes report.
Now, they’re back to hiring humans.
Why AI Failed to Deliver on Customer Service Promises:
Let’s start with the promise that flopped.
In early 2024, Klarna bet big on AI. They claimed their new chatbot could handle 75% of customer chats—about 2.3 million conversations—in over 35 languages. Sounds impressive, right?
But here’s the problem:
When real customers needed dispute resolution, refund help, or financial advice, the AI just couldn’t cut it. Klarna’s CEO Sebastian Siemiatkowski admitted the bot left “empathetic gaps” that no algorithm could fill.
Or, as one reviewer on X put it, the chatbot was basically just a filter to reach a real human anyway.
The Lesson for Small Business Owners:
If a $14.6 billion company like Klarna can get it wrong, small businesses need to tread carefully. AI tools are great for speed and scale, but when real money, real emotions, or real trust are on the line—humans still win.
Here’s Why This Should Matter to You:
Customers today expect two things:
Fast answers for simple questions.
Real human help for serious issues.
If you only offer one and not the other, you risk losing trust. Klarna learned this the hard way—after a full year of AI-only customer service and a very public backlash.
How to Balance AI With Human Support (Without Breaking the Bank):
As a StoryBrand Certified Guide and Duct Tape Marketing Strategist, I help small businesses build trust without overcomplicating their systems. Here’s how you can apply Klarna’s lesson before it costs you customers.
1. Audit Your Customer Feedback:
Start by listening. Check your reviews, support tickets, and social media mentions. Are people frustrated by automated replies or long wait times? If yes, you’ve got your first clue.
2. Keep Humans in the Loop:
Use AI to handle simple, repetitive questions, like “What are your business hours?” or “Where’s my order?” But make sure customers can easily reach a real person when the stakes get higher.
3. Promote the Human Touch:
Don’t hide your people.Make it clear on your website and social channels that real humans are ready to help. Customers love knowing they’re not alone in a maze of bots.
Why This Strategy Works:
Klarna isn’t ditching AI altogether—they’re building hybrid teams where bots handle the basics, and humans step in when it matters. That’s a smart move for any business, big or small.
Want to make sure your messaging builds trust, not frustration?
Grab my free 5-Minute Marketing Fix. It shows you how to craft one clear sentence that connects with real humans—without sounding robotic.
Get your free 5-Minute Marketing Fix here.
Because as Klarna just proved, nobody wants to be stuck yelling at a chatbot to put them in touch with a human.
Enough with the bland, forgettable, soulless AI Content – we design StoryBrand marketing that feels human and actually connects.
Created with clarity (and coffee)