NEWS, MEET STRATEGY
Real news, real insights – for small businesses who want to understand what’s happening and why it matters.
AI Security Cameras Are Quietly Watching More Than You Think
Smart cameras with facial recognition are gathering your data and your neighbor’s too. Here’s what small business owners should know. ...more
Digital Marketing ,Customer Experience Marketing News &Small Business Growth
December 17, 2025•8 min read
Shopping Apps Ranked by How Much Data They Take
A new study shows Amazon, Walmart and others are hoarding your personal info. Here’s what small business owners can learn from it. ...more
Digital Marketing ,Customer Experience Marketing News &Small Business Growth
December 08, 2025•8 min read
Black Friday Discount Code Scams Surge Again This Year
One in five shoppers fall for Black Friday discount scams. Here’s how to avoid getting tricked out of your money or data. ...more
Strategic Marketing ,Customer Experience Marketing News &Small Business Growth
November 27, 2025•8 min read
Active Listening Boosts Sales—But Most Businesses Still Talk Too Much
Active listening can increase sales by 30 percent. Here's how small businesses can master it in sales conversations. ...more
Strategic Marketing ,Customer Experience Marketing News &Small Business Growth
November 10, 2025•8 min read
How to Find Out What Customers Really Want
These simple, budget-friendly research tools help small businesses uncover real customer problems—and fix them faster. ...more
Strategic Marketing ,Customer Experience Marketing News &Small Business Growth
November 05, 2025•8 min read
AI Customer Service Is Broken. Here’s What to Fix
AI was meant to improve customer service. Instead, it’s made things worse. Here’s what small businesses can do differently. ...more
Digital Marketing ,Customer Experience &Marketing News
September 21, 2025•9 min read
Build Brand Loyalty Without the Noise
Three simple ways to build real brand loyalty in a noisy world—without gimmicks or fluff. ...more
Strategic Marketing ,Customer Experience Marketing News &Small Business Growth
September 02, 2025•8 min read
Loyalty Marketing Tips From SA’s Top Rewards Experts
South Africa’s loyalty leaders share proven tips to boost email engagement and customer retention. ...more
Strategic Marketing ,Content Marketing Customer Experience Marketing News &Small Business Growth
August 23, 2025•6 min read
Truecaller Faces South African Investigation Over POPIA Concerns
SA’s Information Regulator is investigating Truecaller over POPIA concerns. Here’s what small businesses should know — and do next. ...more
Strategic Marketing ,Customer Experience Marketing News &Small Business Growth
August 16, 2025•7 min read
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